Return
At Desight, we put immense value in the satisfaction of our customers, backing the fine quality and craftsmanship of our bespoke window shutters. We recognise there might be times when you need to return a product due to issues with fit, design choices, or if you've simply had a change of mind. With a returns policy designed for your convenience and peace of mind, here’s a comprehensive guide to ensuring a smooth process should you ever need to return an item.
Our Commitment to Your Satisfaction
Understanding Our Returns Policy
Given the bespoke nature of our creations, we urge our customers to consider their designs carefully before completing their orders. Through the aid of our groundbreaking 3D configurator and our dedicated support team, we aim to assist you in making well-informed decisions. Should you find that your custom shutters aren't quite right due to manufacturing defects or damage incurred during shipping, we pledge to rectify matters promptly.
Initiating a Return: A Step-by-Step Guide
- Reach Out to Us: Should the need to return an item arise, make sure to contact our customer care team within two weeks of receiving your order. Be prepared to offer your order ID, contact details, and an overview of the problem.
- Review and Approval: We will examine your return request to verify if it falls under our criteria for defects or shipping damage. Photographic evidence may be requested to aid in our assessment.
- Return Authorisation: Following approval, we will provide you with a return authorisation code and instructions on how to proceed with sending your shutters back.
- Packaging Your Return: We request that items be returned in their original packaging, or a similar protective packaging, to ensure they arrive in a satisfactory condition.
- Processing Your Request: After receiving and inspecting the returned item, we will either process your refund or commence production of your replacement shutters based on your preferred outcome.
Items Ineligible for Return
Due to the tailored nature of our offerings, returns cannot be accepted for errors made by customers (e.g., incorrect measurements, chosen designs) or for items that have undergone installation. We advise all customers to thoroughly verify all details, using our available resources and support team for guidance before finalising any orders.
Elevating Your Peace of Mind
Our Guarantee of Quality
All Desight shutters come with a quality assurance guarantee. Rest easy knowing that should your shutters exhibit any manufacturing flaws or have been damaged upon arrival, we are committed to resolving such issues without delay.
Dedicated Customer Support
Our customer care team is always ready to support you, whether you're navigating through a return or seeking insights for your next design endeavour. We're dedicated to ensuring your experience with Desight is exemplary.
Start Designing with Confidence
Opting for Desight for your window treatment solutions provides you with the confidence of being comprehensively supported from start to finish - from conceptualisation to delivery, and beyond. Our straightforward and customer-centred return policy exemplifies one of the many ways we strive to ensure your full satisfaction with our services.
Embark on your home transformation journey with custom shutters that reflect your unique taste. With Desight, you're supported every step of the way. Start creating with Desight today, knowing fully well that our quality and customer service are unmatched in the industry.
Desight: Where extraordinary quality and unmatched customer service meet.
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