Delivery & Tracking
From the moment your order leaves our warehouse, you'll be kept in the loop. We provide real-time tracking information so you can monitor the journey of your shutters from our door to yours. Peace of mind comes standard with every Desight delivery.
Safe & Secure Packaging
Your custom shutters are more than just a purchase—they're an investment in your home’s beauty and comfort. That’s why we go the extra mile to ensure they're securely packaged, minimizing the risk of damage during transit. Our packaging is designed to protect your order so it arrives in the same pristine condition it left our facility.
Our Delivery Process
- Order Confirmation: You'll receive an email with your order details and an estimated delivery window.
- Production: We begin crafting your shutters based on your 3D configurator designs.
- Quality Check: Each set undergoes rigorous inspection to ensure they meet our standards.
- Dispatch: You’ll receive tracking details as soon as your order is shipped.
- Delivery: Our partner will contact you to schedule a convenient delivery time.
Professional Installation
Prefer a hands-off experience? Desight offers professional installation. Simply select this option at checkout, and our expert team will ensure your shutters are perfectly fitted and functional.
Returns & Customer Support
We value your satisfaction and stand behind the quality of our bespoke window shutters. If for any reason you need to return an item—due to fit, design, or a change of heart—our returns policy is designed to give you peace of mind.
Returns Policy Overview
Because every shutter is made to order, we encourage careful planning before you place an order. Our 3D configurator and support team are here to help. If your order arrives with a defect or damage, we’ll make it right.
How to Initiate a Return
- Contact Us: Reach out within 14 days of delivery with your order ID and issue details.
- Assessment: We’ll review your request and may ask for photos.
- Authorization: If approved, we’ll send return instructions and an authorization code.
- Packaging: Items must be returned in original or protective packaging.
- Resolution: Once received and inspected, we’ll process your refund or replacement.
What Can’t Be Returned
Returns are not accepted for errors made by the customer (e.g., wrong measurements or design choices) or for items that have already been installed. Please review your order carefully before confirming.
Our Guarantee
All Desight shutters come with a quality assurance guarantee. If there's a manufacturing flaw or shipping damage, we’ll address it promptly at no extra cost.
Always Here to Help
Whether you're navigating a return or planning your next design, our friendly support team is just a call or email away. We're committed to making your experience with Desight exceptional.
Start Your Desight Journey Today
Choosing Desight means choosing premium quality, dedicated support, and a seamless experience from start to finish. From concept to delivery and beyond, we’re with you every step of the way.
Desight: Where extraordinary quality and customer service meet.
Help
Give us a shout if you have any other questions and/or concerns.
Email:[email protected]
Phone: +1 (23) 456 789