Terms & Conditions
Effective Date: September 1, 2023 – last update made on 25th of May 2025
Please carefully read these Terms and Conditions (“Terms”) before using this website, which is operated by Testament London LTD, part of the Testament Group. By accessing or using this website, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree to these Terms, you should not use the website.
These Terms govern the relationship between Testament London and all users and customers engaging with our online boutique at www.testament-collection.com or www.testament.london.
Data Protection
All personal data is treated with the highest level of confidentiality. Your rights to the protection of your personal information are strictly observed in accordance with applicable legal requirements, including the UK Data Protection Act and the General Data Protection Regulation (GDPR).
By placing an order, you acknowledge and agree that we may collect, use, store, and process your personal data in line with our Privacy Policy, which forms an integral part of these Terms. For details regarding our use of cookies, the nature of the data we collect, and the purposes for which we use it, we encourage you to carefully review our Privacy Policy.
Placing an Order
The website will guide you through the ordering process using a clear and simple series of instructions. You place your order for products or fragrances by clicking the “Pay Now” button at the end of the online checkout.
Once your order has been submitted, we will send an email acknowledgment detailing the order summary and confirming the amount charged to your payment method. Please note, this acknowledgment does not constitute order acceptance.
Unless we notify you that we are unable to accept your order or you cancel your order in accordance with the Cancellation section, our acceptance and the completion of the contract between you and Testament London will occur upon dispatch of the goods you have ordered.
If you wish to cancel an order after it has been dispatched, you must follow the procedures outlined in our Returns Policy.
For inquiries regarding your order, you may contact our customer service team at [email protected].
We reserve the right to decline your order if:
- Items are out of stock.
- Payment authorization cannot be obtained.
- There is suspected fraudulent activity or violation of these Terms.
- There is an error in product pricing or description.
Prices and Payment
All product prices displayed on the website are inclusive of VAT at the current applicable rate but exclude delivery charges. The total cost of your order will include the product price plus any applicable shipping fees, calculated at checkout.
All payments are processed in pound sterling (GBP).
Accepted payment methods include:
- PayPal
- Visa, Visa Delta
- Mastercard, Mastercard Debit
- International Maestro, UK Maestro
- Laser
- Visa Electron
- American Express
Your Account
Certain services and features on our website may require you to create an account. You are responsible for maintaining the confidentiality of your account information, including your password.
Cookies
Cookies are small text files placed on your device to enhance your browsing experience. They help us remember your visits, store essential account details, manage shopping sessions, and improve website functionality.
Third-Party Links
Our website may include links to third-party sites or content for your convenience. Testament London is not responsible for the accuracy, content, policies, or practices of external websites.
Liability
As a consumer, you have legal rights regarding products that are faulty or not as described. These Terms do not affect your statutory rights.
Competitions and Prize Draws
- Open to UK residents, excluding employees and immediate family.
- Prizes are non-transferable and no cash alternatives are offered.
- Substitution rights reserved.
- Winners notified within one month.
- Consent to promotional use of name and likeness.
- Only one entry per person.
Promotional Terms and Conditions
- Valid from November 21 to December 2.
- Discount applies to RRP only.
- While stocks last.
- Delivery not included in discount.
- Returns reflect discounted price.
Contact Information
For any inquiries, concerns, or requests, contact: [email protected]